Train your agent

An agent learns about your business when you connect knowledge folders to it. The process is straightforward and requires no extra technical steps.

Connect a folder

From the dashboard, choose the agent you want to train and connect it to the knowledge folder or folders it needs: rates, schedules, protocols, frequently asked questions, depending on its role.

Instant training

As soon as you connect a folder to an agent, it trains instantly with the content inside it. There’s no need to wait or trigger any separate process: the agent can immediately use that information in its upcoming conversations.

One agent, several folders

You can connect more than one folder to the same agent. For example, a general customer service agent can have both the schedules folder and the frequently asked questions folder connected, and respond using both.

Keep the training up to date

If you update a document inside an already-connected folder, the agent reflects that change: you don’t need to disconnect and reconnect the folder for it to learn it.

With the folders connected, the agent is now trained. The next step is deciding which folders each agent should use at any given time.