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Connect WhatsApp Business
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WhatsApp Business is one of the channels you can activate so your AI agent attends to your customers. The connection is done from the dashboard, with no external technical processes.
Activate the channel
From the dashboard, go to the channels section and choose WhatsApp Business. You don’t need to copy tokens or configure anything outside Hagabox: the activation process is designed to be completed in a few steps, directly from your account.
Assign actions to the agent
Once the channel is activated, the next step is deciding what your agent can do on WhatsApp: handling bookings, answering frequent questions, or escalating to a person when the conversation requires it. These actions are assigned from the same dashboard, before publishing the channel.
Publish and start responding
Once the channel is activated and the actions assigned, you publish and your agent starts responding on WhatsApp Business. From that point on, every conversation lands in the unified inbox, where you can follow it live.
Changes and cancellation
Hagabox doesn’t require any lock-in: you can change the channel’s settings or cancel it whenever you want, with no extra paperwork. If you have questions about how this affects your plan, check the plans and billing section or write to info@hagalink.es.
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