Frequently asked questions

Here are some of the most common questions about how Hagabox works day to day.

What channels can I connect?

You can connect WhatsApp Business, Telegram, and your website chat. All three are activated from the dashboard, with no tokens to copy, and they share the same unified inbox.

Do I need technical knowledge to activate a channel?

No. Activation is done from the dashboard in a few steps. Afterward, you assign the actions you want your agent to use on that channel and publish.

What can my AI agent do?

It depends on the actions you assign it: handling bookings, answering frequent questions, or escalating to a person when the conversation requires it. You can adjust these actions per channel.

How do I oversee conversations?

All of them land in the unified inbox, live, regardless of the channel they came from. From there you can follow your agent’s activity in real time.

Can I step into a conversation?

Yes. You step in with one click from the unified inbox, and when you’re done, you hand control back to the agent, which picks up the conversation as usual.

Is there a lock-in period on the plan?

No. You can change or cancel your plan whenever you want. The plan is chosen once your agent is ready to be published.

Who do I write to if I have more questions?

Write to info@hagalink.es. Hagabox is a Hagalink product, and that email is the direct channel for billing, privacy, or general questions about how it works.