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The unified inbox
The unified inbox is where every conversation from your AI agent lands, no matter which channel it comes through.
What it brings together
It doesn’t matter whether the conversation comes from WhatsApp Business, Telegram, or your website chat: they all show up in a single inbox, live, inside the dashboard. You don’t have to check each channel separately.
How it’s organized
Each conversation shows its channel of origin and its status, so you know at a glance what the agent is handling and where. This lets you follow overall activity without losing track of any single conversation.
What it’s for
The unified inbox is also where you oversee the agent’s work and decide when it’s time to step in. When a conversation requires it, you step in with one click and take control; when you’re done, you hand control back to the agent, which continues attending as usual.
Where to find it
You access the unified inbox directly from the Hagabox dashboard, with no extra setup. It’s available as soon as you have at least one channel activated and published.
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